Effective Date: July 7, 2026.

At The Atelier Design ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, book a studio appointment, or interact with us through our digital platforms.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect the following information when you use our website or services:
Personal Information

• Full name

• Email address

• Mobile number

• Billing and shipping address

• City, State, Country and Postal Code

• Payment-related information (processed securely by our payment partners)

• Order history

• Communication preferences
   

Technical Information
When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral source

• Cookies and similar tracking technologies
   

How We Use Your Information
Your information helps us to:

• Process and fulfil your orders.

• Deliver products and provide shipping updates.

• Respond to customer enquiries and support requests.

• Schedule studio appointments.

• Improve our website, products, and customer experience.

• Send order confirmations and service-related communications.

• Share promotional offers, new collections, event invitations, and marketing communications (only where permitted or with your consent).

• Prevent fraud and maintain website security.

• Comply with applicable legal and regulatory obligations.
   

Payment Information
For your security, The Atelier Design does not store your complete payment card information.
All online payments are processed through secure third-party payment gateways that use industry-standard encryption and security measures.

Cookies
Our website uses cookies and similar technologies to:

• Improve website functionality.

• Remember your preferences.

• Analyse website traffic and visitor behaviour.

• Enhance your shopping experience.

• Support marketing and advertising activities.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Marketing Communications
With your permission, we may send you updates regarding:

• New collections

• Exclusive launches

• Private exhibitions

• Promotional offers

• Studio events

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.
Sharing Your Information We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers who assist us in operating our business, including:

• Payment gateway providers

• Shipping and logistics partners

• Website hosting providers

• Marketing and communication platforms

• Technology service providers

These partners receive only the information necessary to perform their services and are expected to protect your information appropriately.
We may also disclose information where required by law or to protect our legal rights.

Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention
We retain your personal information only for as long as necessary to:

• Fulfil your orders.

• Provide customer support.

• Meet legal, accounting, and tax obligations.

• Resolve disputes.

• Enforce our agreements.
   

Your Rights
Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications.

• Request information about how your data is processed.

To exercise any of these rights, please contact us using the details below.

Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before sharing your information.

Children's Privacy
Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
The updated version will be published on this page with the revised effective date.

Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us through the contact details provided on The Atelier Design website. We will make reasonable efforts to respond to your enquiry promptly.