Return & Exchange

At The Atelier Design, every garment is thoughtfully designed and crafted in limited quantities with meticulous attention to detail. Many of our pieces are made-to-order or tailored specifically for our customers. For this reason, we maintain the following return and exchange policy.
 
Returns
We do not accept returns on any products.
As our garments are custom-made, made-to-order, or produced in limited editions, all purchases are considered final sale. We encourage customers to carefully review product descriptions, size information, and measurements before placing an order.
 
Exchanges
Exchanges are accepted only if the product received is defective, damaged, or if an incorrect item has been delivered.
To request an exchange, customers must:

• Notify us within 48 hours of receiving the order.

• Share clear photographs and a brief description of the issue.

• Ensure the garment is unused, unwashed, unworn, unaltered, and returned with all original tags and packaging intact.

Once the issue has been reviewed and approved by our quality team, we will arrange a replacement for the same product, subject to availability.
If the original product is no longer available, we will work with you to provide a suitable resolution at our discretion.
 
Items Not Eligible for Exchange
Exchange requests will not be accepted in the following cases:

• Incorrect size selected by the customer.

• Change of mind or personal preference.

• Minor variations in colour due to screen or device settings.

• Slight variations in hand embroidery, weaving, dyeing, or artisanal craftsmanship, which are inherent characteristics of handcrafted garments.

• Products that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging.
   

Damaged During Transit
If your package arrives visibly damaged, please notify us within 24 hours of delivery and share photographs of both the packaging and the product so we can investigate the matter with our shipping partner.
 
Quality Assurance
Every garment undergoes a thorough quality inspection before dispatch to ensure it meets The Atelier Design's standards of craftsmanship and excellence.
 

Need Assistance?

If you have any questions regarding your order or believe you have received a defective item, please contact our customer support team. We are committed to resolving genuine quality concerns promptly and ensuring you receive the level of service expected from The Atelier Design.

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